Terms of service.

Terms of Service

Last Updated: 21 April 2025

Welcome to mcfenton.photography. By accessing or purchasing from our website, you agree to be bound by the following terms. These terms are designed to protect both you as the customer and us as the provider of custom photographic products. Please read them carefully before placing an order.

1. Products & Orders

  • All prints and products sold on mcfenton.photography are made to order.

  • Due to the personalised and made-to-order nature of our work, we do not accept returns, refunds, or exchanges, except in cases where the item has been damaged in transit.

  • If your order arrives damaged, you must notify us within 7 days of delivery with photographs of the damage and packaging. We’ll arrange a replacement if eligible.

  • We reserve the right to refuse or cancel any order at our sole discretion.

2. Shipping

  • Orders are dispatched as quickly as possible, and you will receive a notification once your order is on the way.

  • Shipping times may vary depending on the product type and your location. All timeframes are estimates.

  • We are not liable for delays caused by postal or courier services.

3. Intellectual Property

  • All images, content, and designs on this website are the intellectual property of McFenton.Photography and may not be reproduced, copied, distributed, or used in any form without prior written permission.

  • Purchasing a print does not grant reproduction rights. You are purchasing the physical item only.

4. Limitation of Liability

  • We do not accept liability for any indirect, incidental, or consequential loss or damage resulting from the use of this site or products purchased from it.

  • We are not responsible for loss or damage caused by third-party delivery services once an item has left our care.

5. Changes to Terms

  • We may update these Terms of Service from time to time. Any changes will take effect immediately upon posting.

  • It is your responsibility to review the terms before making a purchase.

Privacy Policy

Last Updated: 21 April 2025

At mcfenton.photography, we are committed to respecting your privacy and protecting your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. What Data We Collect

When you visit or make a purchase from our website, we may collect:

  • Your name, email address, and shipping address

  • Order details and purchase history

  • Any messages or enquiries you send us

  • Cookies and analytics data (e.g. browsing behaviour, IP address)

2. How We Use Your Data

We use your personal data to:

  • Process and fulfil your orders

  • Communicate with you about your order or enquiry

  • Improve the performance of our site

  • Send occasional updates or promotional offers (only if you opt in)

3. Data Security

  • Our website uses secure SSL encryption to protect your data.

  • Payment information is processed via secure third-party providers (e.g., PayPal, Stripe). We do not store any payment details.

4. Your Rights

You have the right to:

  • Request access to the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for marketing at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights are being infringed

To exercise your rights, contact us at help@mcfenton.photography.

5. Cookies

We use cookies to ensure the proper functioning of the site, analyse usage, and personalise content. You can adjust cookie settings in your browser.